Customers expect higher levels of service than ever, and multisite contact centers are now the norm. Built on the highly reliable voice capabilities of our unified communications system, Shift8's Contact Center solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that transforms the contact center into a revenue center.
Shift8 offers flexible solutions - from smaller, less formal environments to large organizations requiring multimedia, sophisticated routing, enhanced reporting options, self-service and outbound campaign capabilities. Shift8's best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact center solution that meets unique and changing business requirements.
As a contact center provider, Shift8's virtual contact center offers both agents and supervisors, regardless of location, powerful and consolidated capabilities through Shift8's Predictive Controller, the unified, intuitive desktop interface used company-wide: IVR, intelligent routing, outbound, and media handling. And because it integrates seamlessly with existing CRM applications such as Salesforce and Microsoft Dynamics CRM, you get more out of your two most important assets: people and information. Through complete unified communications integration, contact centers can now achieve single call resolution with functionality that lets agents communicate both externally and internally effectively using voice, Web chat, email, instant messaging and video. Agents and supervisors can also take advantage of the latest telecommuting features while still leveraging powerful dashboard, reporting and unified management capability.
Contact center managers easily create real time reports to measure performance against business goals, while empowering agents to leverage customer relationship management information resulting in improved productivity. Shift8's tools for managers enable custom real time and historical reports to be generated to meeting changing business requirements, for both measures across all forms of customer contact, including inbound and outbound multi-channel customer applications. Our out of the box integration with the most popular CRM applications used by contact center operators reduces the cost and complexity of deploying solutions.